Trying to buy MP3s off Amazon and seeing unfriendly errors like “Important Message There was a problem with your address submission. Please fix all the areas below and try again.”?

It’s probably because the Amazon MP3 service only works in the US, despite this information not being displayed anywhere or reported as an error. The billing information form even lets you choose countries which it knows will not work!

This is an excellent example of terrible form design, and to communicate exactly why, I redesigned the form with some improvements:

Important credit card number:

Date it stops working:

LEAVE THIS BOX UNCHECKED TO BUY MUSIC:

Select a next step:

(If anyone from Amazon is reading, feel free to use this design on amazon.com/gp/dmusic/verification/addCreditCardMP3 — it would be orders of magnitude more helpful than the current one)

Source: chat with amazon support staff:

Update: follow-up email clarified that Amazon music is actually available in the UK, France, Germany, Switzerland, Austria, Japan, Spain and Italy — so not just the US, but also no love yet for Iceland :( In their defence: Amazon’s support channels are excellent. Polite, helpful, quick chat and genuinely useful follow-up email.

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