Hey Stockholm @Arlanda, why do your airport customer surveys have a “What is your gender? (Do not ask the participant, just note down)” question with only “Male/Female” options? I know you want to break results down by background variables, but having your staff just make assumptions about people’s gender, without asking them, providing non-binary options, the option not to say, or even TELLING THEM IT’S BEING COLLECTED is straight-up rude. Not only that, but the results of the survey will reflect your staff’s biases, as you’re requiring them to make assumptions. Doing a better job is easy. Just explicitly ask people, providing Female/Male/Other/Prefer Not To Say options at the very least.

— 2 comments 1 likes