Hey @askpaypal, your entire website and support system is broken, and I’ve received no response to my complaints about it for almost a week now. In case you need reminding:

  • the documentation about removing a debit card (https://www.paypal.com/gb/selfhelp/article/How-do-I-add-or-remove-a-debit-credit-card-FAQ1389/1) is wrong, there is no “Remove” option on the page it specifies.
  • the “Add Bank Account” functionality is broken, giving me only a vague error message for days now:

  • Your UK freephone number consistently doesn’t work, when I try to call it I just get “This number is not recognised”

  • Many links to help topics from within your own web UI are broken, leading to a “this help topic no longer exists” error page

When are you going to fix these obvious, basic problems? When am I going to get a response to my complaints? When can I get my money out of your obviously broken system? Why do I have to post about this on my own website/twitter to try to get a response out of you?